Support
Last updated: 5 September 2026
Need help with Velocify? We’re here to assist. The fastest way to get support is by email — we aim to respond within one business day.
Contact us
Email: support@ledgerline.app
Please include your account email and a clear description of the issue. Screenshots help us resolve problems faster.
Frequently asked questions
How do I import bank statements?▼
Go to the Import page, upload a CSV or Excel file from your bank, and match the columns. Pro plans also support PDF and receipt imports.
Can I connect my bank directly?▼
Direct bank linking is currently in progress. We plan to support providers such as Revolut, Wise, and Monzo in the future.
How do I cancel or change my plan?▼
Open Settings → Billing to manage your subscription, update payment details, or open the Paddle customer portal. You keep access until the end of the paid period after cancelling.
What happens if my payment fails?▼
Paddle will retry the payment and notify you by email. You can update your payment method from the billing portal in Settings.
Is my financial data secure?▼
Yes. We use encryption in transit, per-user database rules, and strong access controls. Only you can access your records.
How do I delete my account?▼
Go to Settings → Account and choose Delete account. This permanently removes your data, including transactions, profiles, and subscriptions.
Do you offer refunds?▼
We offer a 14-day refund period. You can request a refund through Paddle or by contacting support.
Still need help?
If your question is not answered here, send us an email at support@ledgerline.app and we’ll get back to you as soon as possible.